I Purchased My talk tools but cannot get into Workspace

Hello,
Question: After using "My talk lite" for my daughter we decided to purchase My talk tools. We paid $99.99 in the App Store but when we entered to my talk website it didn't recognized that we already paid.

Hello and thank you for your note. I think there might be some confusion about the difference between MyTalkTools Mobile and MyTalkTools Workspace.

We have 2 products, Mobile and Workspace.
1. Mobile ($99.99) (Mobile Lite, the free version limited to 20 cells, when authoring on the handheld. Mobile, the $99.99 version has no limitations on the number of cells.) Mobile has two modes:
a. User Mode – The communicator
b. Author Mode – The supporter (parent, teacher, speech pathologist) who builds using Author mode on the device.

Optional Acapela Voice ($39.99 Optional additional purchase for those who have purchased Mobile and must have a synthetic Text To Speech Voice.)

Many Families choose to record messages within the cells and Not purchase Acapela voices, but other families think the additional $39.99 is worth the expense.

Professionals tend to purchase an Acapela language because they must be sure that the voice is gender correct. 

Within Mobile you have the ability to purchase Text to Speech Language using the Apple InApp Purchase process.  This is done only after purchasing MyTalkTools Mobile.  The Text to Speech Language is supplied by a company called Acapela.  You purchase a single language, like English, and you have a right to download any of the voices within that language.  Normally a Language has both Genders and a child and adult voice.

2. Optional Workspace ($74.99) Workspace our web based authoring tool is provided to all users for 30 days. Workspace allows remote board building, keeping the device in the hands of the end-user. Why optional? Our original customers asked us to keep Workspace separate in order to keep the cost of Mobile very low.

After trialing MyTalk Mobile: 

What is the least I need to pay for MyTalk?

 - Many Families purchase only MyTalkTools Mobile for $99.99. That is the least you can spend for the full version.

What is the most I can spend as a family?

MyTalkTools Mobile: $99.99

Acapela language: $39.99

Workspace Family: $74.99

Total:   $214.97

What is the recommended combination?

MyTalkTools Mobile: $99.99

Workspace Family: $74.99

Total:   $174.98

Note that  this combination includes recorded digital voice, not sophisticated text to speech.  In our family that's what we use, but if you can afford the Acapela TTS it is a great addition. 

What about Workspace Pro?

Very few families need or purchase Workspace pro.  View this link to see if you would be interested: Which account is right?

What is the most a professional can spend?

We recommend that professionals also start with Lite for their personal use.  We have made arrangements for professionals to trial and demonstrate MyTalk at no cost.

Once they have proven the value of MyTalk we suggest their employers purchase and provide the following:

MyTalkTools Mobile: $99.99

Acapela language: $39.99

Workspace Pro: $119.99

Total:   $259.97

Pricing for each tool within the MyTalkTool set

1. Mobile $99.99
2. Mobile Lite – Free Download

3. Acapela Text To Speech Language - $39.99

4. Workspace Family:
a. $74.99.00 Lifetime
b. $35.00 per year

5. Workspace Pro:
a. $119.99 Lifetime
b. $57 per year

Link to purchase page http://www.mytalktools.com/dnn/Purchase.aspx

Once people understand how MyTalk Mobile is stand alone and fully functional they are usuall quite pleased at the functionality offered as such a low cost. Once they trial and get an understanding of the capabilities of Workspace, many decide to purchase. It's entirely up to you, we just want to be sure that you fully understand the options and make the best decision for your family.

Bick