Originally from ticket #3733.
I am having several issues with My Talk mobile. When I attempt to edit within the app itself, the program closes out. Sometimes the keyboard will pop up and I am unable to close it. Other times, the keyboard will not pop up when I need it to. Sometimes it starts automatically scanning when I do not have the scanning option on. Sometimes it makes a beeping noise every time it scans to a different message. Overall, several bugs that I have no control over. Not sure if it is the app itself, or the iPad...but I am not having these difficulties with other apps on the iPad. Any help would be greatly appreciated!
Hi Jessica: Sorry for the instability. Sounds like device memory problems. First thing I want you to do is close your apps to free up memory.
Let me know, if that does not solve the problem. If not, I will want you to sync to save your work, then delete and re-download the app from iTunes, then login to bring back the contact you will have sync'd to Workspace. But hold on this until you try the first tix.
Hi again Jessica: As I reread your note another thing popped out at me. You mentioned scanning, and I realized that several of your comments are probably related to that.
The keyboard problems are probably related to your bluetooth setup in Settings. Whenever you can't see a keyboard but you need one like: Edit / select cell / image / web image search. First try tapping in the search box to bring up the keyboard. If it does not come up, go to Setting / General / Bluetooth - make sure that is turned OFF. If you had been using a switch, just turning off the switch in settings won't work. With bluetooth still on MyTalk won't present a keyboad because you have told it not too. You see a switch is a very simple keyboard with just one key.
Sometimes it starts automatically scanning when I do not have the scanning option on.
In this case go back to Settings, tap MyTalk, then go to the Switch/Scanning box. You may have Switch Type off, but look at 'Auto-Start Auto-Scan. Be sure that it is off.
The beeping should only be heard when a cell is selected with a switch. I'm at a loss why a keyboard would appear when it should. Check the things I mentioned and close apps and give it another try, letting me know if you have other issues.
It's also good to check this out.
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