Originally from ticket #4005.
> Hello Bick: Today when I opened up my patient's My talk app I had a white screen. As of last night, everything was working fine. I synched it to the workspace last night. My patient's daughter has the workspace at her house and hasn't gotten home to check it yet so I'm not sure what condition it's in. Can you please help me with this problem?; we are in a state of panic!
> Follow up note: Hi again Bick: I found out that I could do a "hard close" on the app, then when I restarted it the info was all there. Are you familiar with this problem? Thanks.
Hi Margaret: A white screen is usually evidence of a failed sync. To clear is a 3 step process and you went directly to step 2, which is fine. Glad it worked and sorry for the confusion. A good idea is to go to Setting and hide the Author button, and for sure to turn off 'remember me' just to be sure only the correct people are trying to sync.
Step2: Turn off your device for one minute, restart, then reopen MyTalk. If still no content, Login to author mode.
Step 3: Delete and re-download MyTalk from the App Store. Go through opening screens, then select 'I already have an account' and login.
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