Great tech support!
I was unable to get TTS files to load when syncing from workspace to device. I could see that they were downloading, but they didn't work when the download was complete. This meant that I needed to go in and add TTS files locally every time I synced. I contacted tech support and Bick stuck with the process until we stumbled upon a fix! Apparently the wireless network at my school is too s...l...o...w to support the transfer of the audio files. I tried the sync at my house and it came off without a problem. If Bick wouldn't have been so tenacious with his support of MyTalk, I wouldn't have found my way to this solution. I am thankful for his knowledge & support, and so is my student!
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Thanks Lynda.
Problems drive us crazy, especially when we know it's working for others. Many developers take the position 'It works for me'! and therefore 'it's your problem'. Well it might be your problem and they may be within their rights to take that position, but if that's the attitude and the answer, then a very deserving person misses out.
Let's keep pushing each other, professional and developer. We will respond to the best of our ability and we need the professional community to work (watch) the tutorial videos and the 'Getting Started' PowerPoints, but still come to us when they can't figure it out. Thanks for your hard work and please add another post to Community stories when you have some successes to report.
Bick
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