Quick Effective upport- Thank You!

I wanted to share the phenomenal response I got from Bick to a feature request.

Dan Roeder, Dec-26 08:31 (EST):

Currently, when a cell is clicked, the picture comes up larger and the audio plays. The larger picture stays up until the cancel button is pushed. For cells with no children, I would like (at least the option) of having the cell close after the audio plays. For example, I have a page of foods that my son my request, currently with 9 cells of food choices. I would like him to push on "banana" and after the picture comes up and says "I want a banana" I would like the cell to close and be back at the food page with the other food requests. The best would be to have on option on each cell - stay open after play, or close after play.

Bick Pratt, Dec-26 10:00 (EST):

Hi Dan. Thanks for your note. I know exactly what you are asking and it is on the list. But will you try something for me?
Close MyTalk. Go to Settings. Scroll down to MyTalk and tap. Look for something like 'Zoom image'. Turn it off.

With some devices you can go right back into MyTalk and the zoom feature us off. Others need to do a MyTalk reset. I'm on my cell tight now so I can't give you a link. Go to our support site, on Mytalktools.com. Select Support then search on re-set, or reset. It's a quick and easy process.

I think that will work for now, but it's a universal command, not cell specific. Cell specific is on the list, but honestly people are struggling to understand all the capabities we have so adding cell specific attributes will need to be done very carefully to avoid confusion
Finally, just as you now have the ability to add a big 'To Home' button on every page, our next release (January) will give you a big 'back' button.

Hope this helps.

Bick,
Sent from iPhone

Dan Roeder, Dec-26 10:22 (EST):

1. Phenomenal response time- on the day after Christmas. Thank you.
2. Found the Zoom pictures setting, though it took me a few minutes to
realize that you meant on my device (iphone/ipod) not on the workspace
online.
3. Of course, I would love the zoom and close (by the way videos do
this already I just found out) but your solution is VERY close to what I
asked for. Thank you, Thank you, Thank you.

Dan Roeder

Jambjc April 11, 2012 19:39

I wanted to thank Bick for his help and his response so quickly. The program is great, it will take some time for my mother to get use to it but it has helped her a lot. Thank you again for everything you have done.

Mytalk Support April 15, 2012 19:04

You are quite welcome and we hope that you will visit community stories to let others know how you and your mother are using MyTalk. It takes just a few minutes, and it really helps us when the community speaks up. After reading a few articles from other community members select the 'add article' button at top right.

http://mytalk.zendesk.com/forums/209223-community-stories-how-do-you-use-mytalk

Best wishes and warmest regards,

Bick

Quick Effective upport- Thank You!

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